مركز المساعدة

How do I create an account?

Click the "Sign up" button in the top-right corner of the page and enter your email, username and password to complete registration. Please activate your account through the link in the activation email, after which you can log in and use every feature. Logged-in users can manage their profile in the Account Center.

What should I do if I forgot my password?

On the login page, click "Forgot password", enter your registered email and follow the email instructions to reset it. If you do not receive the email, please check your spam folder, or contact support directly through the ticket system.

How do I post content or report a violation?

After logging in, open the community and click the "New post" button. To report a violation, click the report button at the bottom-right of the relevant post or comment, choose a category and add a description. We review and handle reports within 24 hours.

How do I download products I purchased?

Go to the My orders page to check order status; paid orders show a download link. If the link has expired or the download fails, please contact support through a ticket with your order number and we will resend it.

How do I appeal a disabled account?

Please submit an appeal through the ticket system, including your username and a screenshot of the suspension notice. We will re-review the case and reply with the outcome within 1–3 business days.

How do I delete my account?

After logging in, open Account settings, find "Delete account" and follow the instructions to submit the request. After deletion your account information is anonymized; public content you have posted remains, but the author is shown as "Deleted user".

What features does the toolbox offer?

The toolbox currently includes the AI assistant, image processing, format conversion, text tools, developer utilities and more. Browse by category or search on the toolbox home page.

How does the platform protect my data?

We protect user data with industry-standard encrypted storage, access controls and log auditing. Passwords are stored with one-way hashing and cannot be viewed in plain text by staff. See the Privacy Policy for details.

Can we partner or advertise with you?

Welcome. Brands, media outlets and tool developers can discuss cooperation in compliance with our rules; see the partnership section of the Contact us page.

How do I change my personal information?

After logging in, open the Account Center and click "Account settings" to change your avatar, nickname, bio, location and other details. Changing your email requires activation through a verification link sent to the new address.

Can content be edited or deleted?

You can edit content you posted by clicking "Edit" at the bottom-right of the post. To delete it, click "More → Delete". Deleted content cannot be recovered. To preserve community continuity, posts quoted in other members’ comments may not be deletable directly; please contact support via a ticket in that case.

How do I follow creators or topics?

Click "Follow" on a creator’s profile or at the top-right of a post to subscribe to their new content. To follow a topic, open the relevant community board and click the "Subscribe" button. Content you follow is prioritized on your feed home page.

What payment methods are supported?

Digital products in the shop currently support Alipay and WeChat Pay QR code payments. Enterprise users can request a bank transfer through a ticket. All payments are processed by compliant payment channels; the platform never touches your payment credentials.

How long does an order refund take?

Eligible refund requests are reviewed within 1–3 business days; once approved, the amount is returned to the original payment account. Alipay/WeChat Pay usually credit within 1–3 business days; the exact timing depends on the payment provider.

How do I suggest a feature?

We would love to hear it. Submit the feedback form on the Contact us page with the "Feature request" type, or start a discussion in the "Site feedback" board in the community. We review community suggestions regularly and incorporate them into product iterations.

Are the tools in the toolbox free?

Most tools are free; some advanced features or commercial-use scenarios may require a subscription or separate purchase, as indicated on the tool’s page. Every paid tool can be tried before purchase.

How do I access the platform on mobile?

The platform is fully responsive — visiting the main domain in your phone’s browser gives a great experience. Some big-screen modules (such as the News Center 3D globe) work best on a desktop browser.

Which languages does the platform support?

We currently support Simplified Chinese and English, switchable from the language picker in the top-right corner. Some new features may launch first in Chinese, with English translations following shortly after.

How do I report a security vulnerability?

If you discover a security vulnerability, please choose the "Other" category on the Contact us page and describe it in detail, or email our official mailbox with "Security Report" in the subject line. We offer rewards for valid vulnerability reports.